3

votes

Implement Temporary Passwords

Suggested 5/3/2023 New

3

votes

Incoming mail settings - Custom Cutting Templates

Suggested 4/13/2023 New

3

votes

Assets tags import/export

Suggested 4/13/2023 New

3

votes

Linked tickets - a note on main ticket screen to know a Ticket is linked

Suggested 4/5/2023 New

3

votes

allow a client to schedule a meeting for support much like calendly

Suggested 4/3/2023 New

3

votes

Add option to disable CLOSE TICKET button or option to make a reply mandatory on close

Suggested 3/30/2023 New

3

votes

multiple "any" and "all" conditions within an automation rule

Suggested 3/29/2023 New

3

votes

prevent closing tickets when condition is match or missmatch

Suggested 3/21/2023 New

3

votes

Assets - Show Count Total when applying a filter

Suggested 3/1/2023 New

3

votes

Live chat when client is logged into the helpdesk

Suggested 11/15/2022 New

3

votes

Integrations limited by category

Suggested 10/25/2022 New

3

votes

Button for sort categories A-Z | Priorities

Suggested 9/28/2022 New

3

votes

Private notes/comments in tickets

Suggested 9/20/2022 New

3

votes

Log custom fields when changing categories

Suggested 9/19/2022 New

3

votes

New Automation Rule: When KB Article is created

Suggested 9/19/2022 New

3

votes

Custom Statuses need a Behavior option

Suggested 8/25/2022 New

3

votes

New Automation Trigger(s): Edits of Ticket or Reply

Suggested 8/5/2022 New

3

votes

Reports available for "is manager" and not technician

Suggested 6/16/2022 New

3

votes

Integration with SmartSheets

Suggested 6/6/2022 New

3

votes

Show closed tickets on Calendar

Suggested 5/31/2022 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.