3

Votes

Integration with JotForm

Date 1/21/2022 New

3

Votes

Merge & Disable User

Date 7/13/2021 New

3

Votes

Remove Secondary Assignee Autmation

Date 2/25/2021 New

2

Votes

Option to Prepend AI responses instead of Appending

Date 9/24/2026 New

2

Votes

Reply to ticket on behalf of user

Date 9/4/2026 New

2

Votes

Prevent Admins Appearing as Techs in Categories they are not Technicians for

Date 8/19/2026 New

2

Votes

Making "Tech" field in the filter a text box instead of dropdown

Date 8/6/2026 New

2

Votes

New Automation Rule: "Attachment has been ..."

Date 8/4/2026 New

2

Votes

Extend AI Custom Instructions (GPTCustomRules) to 3000 characters

Date 7/16/2026 New

2

Votes

Feature Request: Save AI-Generated Ticket Summaries to Custom Fields via Automation

Date 6/25/2026 New

2

Votes

User flag to disable all AI processing on tickets

Date 6/23/2026 New

2

Votes

MCP Server addition

Date 5/31/2026 New

2

Votes

Decouple API Tokens from User Password and Support Multiple Tokens

Date 5/20/2026 New

2

Votes

Mandatory Disclaimer Acceptance for User Accounts

Date 5/15/2026 New

2

Votes

Separate IP Restriction and MFA Policies for Technicians vs End Users

Date 5/12/2026 New

2

Votes

Ticket Category Option To Auto Expand Advanced... On Create

Date 5/6/2026 New

2

Votes

Microsoft Teams Meeting Button on Ticket Page (Deep Link Integration)

Date 4/23/2026 New

2

Votes

"Suggested articles" in tickets

Date 4/13/2026 New

2

Votes

Threads view - Change the ticket's timeline view

Date 3/27/2026 New

2

Votes

AI - Use "Custom prompt" also on action "Custom AI-chat"

Date 3/26/2026 New
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The ideas forum is where users can suggest, discuss, and vote for new product features.