On-premise version issues

Solving problems with on-premise version of Jitbit Helpdesk ticketing system

File Upload Error on HelpDesk
Updated: Thursday, February 2, 2023
After upgrading 9.x to 10.x the /api throws "404 - not found"
Updated: Tuesday, January 17, 2023 api
Error after starting on linux
Updated: Monday, December 5, 2022 linux
Windows server 2022 install instructions
Updated: Monday, December 5, 2022 iis
Technician report is not working after upgrading to 10.8+
Tuesday, October 18, 2022 report
Technicians report not working "PERCENTILE_CONT is not a recognized built-in function name"
Updated: Tuesday, October 4, 2022
"The SMTP server does not support authentication"
Updated: Wednesday, September 28, 2022 smtp
Linux application URL
Updated: Thursday, March 17, 2022 linux
Revealing detailed error messages
Updated: Tuesday, February 8, 2022 error
Unable to load DLL 'sni.dll': Access is denied - when connection to SQL server
Tuesday, January 25, 2022 database
Error on CreateTables.sql in Linux self hosted installation
Updated: Thursday, March 17, 2022 installation linux self-hosted
SQL Server collation
Updated: Monday, September 26, 2022
HTTP Error 500.19 after installing Helpdesk 10.x on IIS
Updated: Monday, June 20, 2022 iis self-hosted
Full-text search index
Updated: Tuesday, May 26, 2020 full-text search search index
How to find the correct web.config file
Updated: Friday, December 21, 2018
Could not load file or assembly 'Microsoft.Owin, Version=2.1.0.0
Updated: Tuesday, September 4, 2018
MS SQL & storage questions
Updated: Monday, November 28, 2022 database
Migration from server help desk to hosted
Updated: Wednesday, August 31, 2022
Fixing common problems
Updated: Tuesday, May 23, 2017
Reset ticket starting number
Updated: Sunday, January 15, 2023
Before you purchase
Thursday, February 9, 2017
Source Code issues (could not load file or assembly)
Updated: Sunday, December 9, 2018
Trial limitations for Help Desk Server (Hosted HelpDesk has no trial limitations)
Updated: Friday, January 15, 2021
Emails are not getting imported on the server version
Updated: Thursday, May 26, 2022
How to migrate to a new server
Updated: Tuesday, February 8, 2022
How does AD-integration work?
Wednesday, August 17, 2016
Helpdesk DB structure
Updated: Monday, November 6, 2017 database
Upgrading "trial" version to "full" version after purchasing
Updated: Tuesday, January 31, 2023 upgrade
Maximum size file attachments
Updated: Thursday, February 2, 2023
No "LOG OUT" button in self-hosted version
Updated: Saturday, July 30, 2016
Set Helpdesk Server URL
Updated: Saturday, July 30, 2016
HTTP Error 500.19 "This configuration section cannot be used at this path"
Updated: Saturday, July 30, 2016 error installation
Converting helpdesk folder to application (fix for internal server error)
Updated: Saturday, July 30, 2016
When browser becomes unresponsive
Updated: Saturday, July 30, 2016
The self-hosted helpdesk app looks weird, no styles loaded
Updated: Saturday, July 30, 2016
I get 401 errors after updating to the latest version (or after manual install)
Updated: Thursday, August 9, 2018
Helpdesk static content not shown on IIS7 Windows 2008 Server
Updated: Wednesday, March 8, 2017
"The installer was interrupted" message.
Updated: Friday, November 3, 2017 installation
404 errors on IIS6
Updated: Saturday, July 30, 2016 error