Jitbit Helpdesk

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2 votes	Include 'Section' in KB export Suggested 1/26/2024 New
2 votes	Expendable drop down menü for custom fields Suggested 12/20/2023 New
2 votes	ability to edit subject via tickets dashboard Suggested 12/14/2023 New
2 votes	Make User Notes Private Suggested 11/30/2023 New
2 votes	Welcome mail Suggested 11/13/2023 New
2 votes	My saved filters (Sort Option) Suggested 11/3/2023 New
2 votes	Stop scrolling to top when editing Suggested 10/23/2023 Implemented
2 votes	Location as a separate object Suggested 10/20/2023 New
2 votes	Add "SetCustomFieldsForUser" API Method Suggested 10/20/2023 New
2 votes	Set tickets to auto-close (if no update recevied within X amount of time) Suggested 10/20/2023 New
2 votes	Form Functionality and Integration Suggested 10/17/2023 New
2 votes	custom field security/permissions enhancements Suggested 10/12/2023 New
2 votes	Add the possibility to Append "via Helpdesk" to people's names in outgoing emails Suggested 10/6/2023 New
2 votes	Allow Custom Fields on Comments Suggested 10/4/2023 New
2 votes	Filter on Multi users Suggested 9/15/2023 New
2 votes	Active Sessions/ Logged on Users Suggested 9/1/2023 New
2 votes	Place in queue email tag or some kind of estimated wait time Suggested 9/1/2023 New
2 votes	Improve asset search experience: making advanced search availble from Suggested 8/31/2023 New
2 votes	Ticket Filter - Updated: Not Today Suggested 8/28/2023 New
2 votes	Filter on objects Suggested 8/23/2023 New

self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on permise filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries csv management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase default button details email substition masks list field checkbox copy/paste editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe avoid\actions dupplication auditing incoming mail settings cutting template merge custom context menu tags custom status audit compliance roles formatting warning unregistered administrator disable changes log feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line powered by emails footer time date timezone dst time spent linkedticket parent ticket unique fields check out icon banner range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size content editor change management change request change cr admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you default view subject edit reply subscribers technicians company visibility multiple account seats tiers plans canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update secondary assignees rotate roles workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.