Jitbit Helpdesk - Ideas forum

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4 Votes	Searching for specific tags without knowing the beginning of the tag Date 9/18/2025 Implemented
1 Votes	Chat widget evolution Date 9/18/2025 New
2 Votes	Granular Report Scheduling Date 9/12/2025 New
1 Votes	system to auto add technician note when email bounces for submitter Date 9/12/2025 New
1 Votes	Log when sensitive info was edited Date 9/11/2025 New
6 Votes	Dependent text field Date 9/11/2025 New
3 Votes	Add an option to make the Subscribers (CC) field always visible on the ticket form Date 9/11/2025 New
3 Votes	Knowledgebase: Codeblock Formating Date 9/11/2025 Implemented
2 Votes	Update Ticket Subject from subject of ticket reply Date 9/10/2025 New
1 Votes	Zoom ticket submission Date 9/9/2025 New
1 Votes	Navigation button to jump to the previous reply Date 9/5/2025 New
3 Votes	Expose more user fields to SCIM API Date 8/21/2025 Implemented
13 Votes	Add Close Reason to tickets Date 8/21/2025 Declined
2 Votes	Attach a list of what has changed in a Knowledge Base article when edited Date 8/20/2025 New
4 Votes	Read-Only Asset Access for Non-Admin Technicians Date 8/13/2025 Implemented
2 Votes	Trigger Welcome Email for New Users Created Through Email Date 8/13/2025 New
1 Votes	On Prem - Error Notification - EmailErrorFromName setting for appsetting.json Date 8/13/2025 New
1 Votes	Allow custom fields to be used in automations - for example, setting due date Date 8/12/2025 New
1 Votes	Get the creator ID when using API to extract the KB articles Date 8/12/2025 New
2 Votes	Assets: Associate a Single Attachment (e.g. Invoice PDF) with Multiple Assets Date 8/11/2025 New

error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app linked kb ticket fields tech assigned priority sso knowledgebase button email substition masks checkbox editcategory slack sub-ticket picture ui/ux ios ms teams convert schedule variables move reply create suggestion dropdown option microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies load time command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature gemini limit complainer per day mandatory icons ad active directory attributes mapping group synch mcp server agents faq unhide log entries show lookup meeting editor openai openrouter endpoint secondaryasignee technician only expiration disclaimer token share o365 mailbox attach automation rule view tickets other users tickets self company management manager assignment scheduled reports summary report report email summary report email summary report email template summary report templates summary report editing tickets columns ticket number column ticket number ticket number filter ticket number sorting tickets table columns tickets table tickets table ticket number ticket status set ticket status on ticket creation company automation rules company updates update ticket on customer update disable company disable company users reply as user reply on behalf of user reply for user add user reply as technician notifications markdown ticket view ticket layout user experience technician experience ticket description downtime down time idle inbetween in between gaps off system

The ideas forum is where users can suggest, discuss, and vote for new product features.