1

votes

Allow text formatting to work with Dark Mode

Suggested 11/16/2020 Declined

1

votes

Speed up the categories filtering

Suggested 6/22/2020 Implemented

1

votes

Keep custom field history in assets

Suggested 6/10/2020 Implemented

1

votes

Display user's name (rather than username) on Assets page

Suggested 6/10/2020 Implemented

1

votes

Sort section (and categorties) list field by alphabetic order

Suggested 5/26/2020 Implemented

1

votes

Box.com integration

Suggested 4/29/2020 Implemented

1

votes

Abitility to create subticket from an existing ticket

Suggested 4/18/2020 Implemented

1

votes

Fewer clicks to change or toggle value of a checkbox field

Suggested 4/2/2020 Implemented

1

votes

change into https://www.jitbit.com/helpdesk/helpdesk-api/#users-users

Suggested 3/19/2020 Declined

1

votes

Sort email 'get file' links by date (descending) rather than by name

Suggested 1/13/2020 Implemented

1

votes

Make disabled / enabled automation rules more visible

Suggested 12/1/2019 Implemented

1

votes

Possibility to hide the buton for closing the ticket to the users

Suggested 9/6/2019 Declined

1

votes

Add an option in the settings for "Submit on behalf of someone else"

Suggested 8/5/2019 Declined

1

votes

Put a button in the subject of the email that says "View Ticket"

Suggested 8/1/2019 Declined

1

votes

Different way of sending emails

Suggested 7/12/2019 Declined

1

votes

Asset Search default cursor

Suggested 7/11/2019 Implemented

1

votes

Allow for the accumulation of time to exceed 24 hours

Suggested 8/29/2018 Implemented

1

votes

Email Notification for Ideas Forum

Suggested 8/24/2018 Declined

1

votes

Redirect to original link destination after SAML authentication

Suggested 7/26/2018 Declined

1

votes

GitLab integration

Suggested 6/17/2018 Implemented
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error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries csv management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase button details email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning unregistered administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line powered by emails footer time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo deleted bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.