5

Votes

Automation Rules Reporting and Export

Date 1/9/2024 New

5

Votes

suggested KB articles - don't suggest articles to users who lack permission to see those articles

Date 1/9/2024 New

4

Votes

Request for more possibilities for links between assets and tickets

Date 1/4/2024 New

7

Votes

Allow Out of Office Auto-Reply

Date 1/2/2024 Declined

2

Votes

Expendable drop down menü for custom fields

Date 12/20/2023 New

9

Votes

Export tags in summary report

Date 12/20/2023 Implemented

3

Votes

Reports Should Consider Working Hours and Days

Date 12/14/2023 New

3

Votes

ability to edit subject via tickets dashboard

Date 12/14/2023 New

5

Votes

Feature Request: Enhance PowerBI integration (get rid of 3000 records limit, include Custom Fields, etc.)

Date 12/14/2023 Implemented

10

Votes

Ability to pin ticket replies/technician notes

Date 12/8/2023 Implemented

1

Votes

Internal communication in Ticket case

Date 12/8/2023 New

1

Votes

remaining time

Date 12/4/2023 New

2

Votes

Make User Notes Private

Date 11/30/2023 New

1

Votes

Ideas Forum: Allow technician to vote on behalf of user

Date 11/30/2023 New

4

Votes

Dashboard for Digital Signage

Date 11/27/2023 New

4

Votes

Only for technicians on ticket creation

Date 11/23/2023 New

2

Votes

More robust custom reporting

Date 11/22/2023 New

3

Votes

search function for custom fields

Date 11/21/2023 New

1

Votes

Rule to delete attachments

Date 11/13/2023 New

2

Votes

Welcome mail

Date 11/13/2023 New
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance conditionals convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement enterable entra ad error estimated wait time existing gitlab issues export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas if images import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy pos power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.