4

Votes

Dashboard - feed of recent tickets and replies including agent name

Date 10/7/2022 New

4

Votes

Request to make ticket number changeable

Date 10/6/2022 New

11

Votes

Limit technicians access to Assets tab

Date 10/3/2022 Implemented

6

Votes

Multiple select custom field

Date 9/30/2022 Implemented

1

Votes

Add Export button to the UserSearch Company page

Date 9/28/2022 New

4

Votes

Button for sort categories A-Z | Priorities

Date 9/28/2022 New

2

Votes

Suggestions for improving the 'Ticket Categories' filter

Date 9/27/2022 New

14

Votes

Real Time Dashboard - Unassigned Tickets

Date 9/23/2022 Implemented

1

Votes

Display tickets by section on the mobile webpage

Date 9/23/2022 Implemented

3

Votes

Private notes/comments in tickets

Date 9/20/2022 New

2

Votes

Rename mention "Ticket" by "Case" (everywhere)

Date 9/15/2022 New

10

Votes

Azure AD SSO Improvements

Date 9/13/2022 Implemented

31

Votes

Assign Multiple departments to one Person/Manager

Date 9/1/2022 New

2

Votes

Custom User Types/Roles

Date 9/1/2022 New

1

Votes

KB search for articles created by or edited by specific user

Date 8/31/2022 Implemented

2

Votes

Ability to embed WebM and mp4 like we can with GIF

Date 8/31/2022 New

3

Votes

Custom Statuses need a Behavior option

Date 8/25/2022 New

4

Votes

Email template tags for custom fields VALUE only

Date 8/18/2022 Implemented

9

Votes

Ability to Manage Tickets for Multiple Departments

Date 8/18/2022 Implemented

2

Votes

custom calendar Reports

Date 8/12/2022 New
1 ... 31 32 33 ... 52
2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance conditionals convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement enterable entra ad error estimated wait time existing gitlab issues export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas if images import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy pos power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.