23

Votes

Users to be associated with multiple Companies

Date 5/30/2024 New

23

Votes

Ability to adjust technician working hours

Date 6/3/2022 New

23

Votes

Automation rules based on custom fields for user & company.

Date 9/16/2020 Implemented

23

Votes

Ability to creating a subticket via an automation rule

Date 6/30/2020 Implemented

23

Votes

Feature Request; Asset Reporting

Date 4/30/2020 Implemented

23

Votes

Ability to use the tags #Body# (and the others...) in Rules\Add a reply

Date 10/2/2019 Implemented

22

Votes

Remove user's email signature from tickets created by email

Date 11/29/2022 Implemented

22

Votes

Integrate with Lansweeper IT Asset Management

Date 4/26/2022 Implemented

22

Votes

Allow use of custom statuses before replying to the ticket.

Date 7/29/2019 Implemented

22

Votes

Create Company level comments that show on all Tickets for a given company

Date 3/4/2019 Implemented

21

Votes

AI search in KB

Date 12/24/2024 New

21

Votes

2 . AND "" OF THE FOLLOWING CONDITIONS ARE MET

Date 7/21/2020 Implemented

21

Votes

Email Template - #Recent_messages# - option to set/modify the number of recent messages.

Date 8/19/2019 Implemented

21

Votes

Delayed reply

Date 6/26/2019 Implemented

21

Votes

Restrict tag creation

Date 3/19/2019 Implemented

21

Votes

Unmerge tickets

Date 11/25/2018 Implemented

20

Votes

Add custom fields to the filter section.

Date 10/28/2024 New

20

Votes

Show Current Subscribers in the Ticket Details

Date 5/4/2022 Implemented

20

Votes

Canned Responses when creating tickets

Date 8/4/2021 Implemented

20

Votes

Add signature when creating a new ticket

Date 3/18/2021 Declined
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.