Jitbit Helpdesk

Create

2 votes	Suggestions for improving the 'Ticket Categories' filter Suggested 9/27/2022 New
2 votes	Rename mention "Ticket" by "Case" (everywhere) Suggested 9/15/2022 New
2 votes	Better searching when merging or adding as sub ticket Suggested 9/12/2022 New
2 votes	Custom User Types/Roles Suggested 9/1/2022 New
2 votes	Ability to embed WebM and mp4 like we can with GIF Suggested 8/31/2022 New
2 votes	custom calendar Reports Suggested 8/12/2022 New
2 votes	Request: Ability to display ticket description in grid view. Suggested 8/11/2022 New
2 votes	Please add ticket start date to the new ticket creation page and also allow automation rules based on the Ticket Start datea Suggested 7/27/2022 New
2 votes	Separate Knowledge Base Article attachments from Ticket Attachments Suggested 7/25/2022 New
2 votes	Link asset by user when creating a ticket Suggested 5/16/2022 New
2 votes	copy button beside ticket number Suggested 5/4/2022 New
2 votes	UI/UX - Moving the tags and buttons sections to be more easily accessible Suggested 4/27/2022 New
2 votes	Global Search on main site (right corner) customizable Suggested 4/22/2022 New
2 votes	Custom Thank You page Suggested 4/5/2022 Implemented
2 votes	Prevent deletion of Attachments and Replies Suggested 2/17/2022 New
2 votes	When a new technician is assigned to a ticket, remove the previous technician as a subsriber Suggested 2/5/2022 New
2 votes	Integration with Smartsheets.com Suggested 2/5/2022 New
2 votes	Allow column re-arrangement Suggested 2/2/2022 New
2 votes	Asset Management Age Column Suggested 1/6/2022 New
2 votes	Repeat Statement Counter Suggested 12/17/2021 New

self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on permise filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries csv management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase default button details email substition masks list field checkbox copy/paste editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe avoid\actions dupplication auditing incoming mail settings cutting template merge custom context menu tags custom status audit compliance roles formatting warning unregistered administrator disable changes log feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line powered by emails footer time date timezone dst time spent linkedticket parent ticket unique fields check out icon banner range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size content editor change management change request change cr admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you default view subject edit reply subscribers technicians company visibility multiple account seats tiers plans canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update secondary assignees rotate roles workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.