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3

votes

Highlight Priority flagged tickets with more color

Suggested 2/18/2022 New

3

votes

Integration with JotForm

Suggested 1/21/2022 New

3

votes

Export tickets functionality (in xlsx or csv format) for technicians

Suggested 1/13/2022 New

3

votes

Filter tags by category

Suggested 12/31/2021 New

3

votes

Multi tag filtering - Add operator AND via Dedicated touch +Click

Suggested 12/9/2021 New

3

votes

Format the Powered by JitBit and email format

Suggested 12/1/2021 New

3

votes

Copy this comment to an other ticket...

Suggested 10/20/2021 New

3

votes

Specifics Tags (ADD/REMOVE) reserved to ADMIN only

Suggested 10/20/2021 New

3

votes

Login Page Appearance w/ SAML & Regular Enabled

Suggested 10/1/2021 New

3

votes

Option - Limit TAG list management to ADMIN only and allow TECH to add knows tags

Suggested 9/29/2021 New

3

votes

Custom Ticket Views (Filters)

Suggested 9/20/2021 Declined

3

votes

Prevent duplicate attachments in the helpdesk

Suggested 9/2/2021 Declined

3

votes

Secondary agent removal

Suggested 8/25/2021 New

3

votes

Knowledge Base - Allow linking of KB articles

Suggested 8/13/2021 New

3

votes

Canned responses for users

Suggested 7/14/2021 New

3

votes

Clone Master Ticket with Sub-Ticket

Suggested 6/30/2021 New

3

votes

Access to Knowledge Base on mobile app

Suggested 6/24/2021 New

3

votes

Option to change wording on Local login button.

Suggested 5/25/2021 New

3

votes

CC Active Directory Manager

Suggested 5/3/2021 New

3

votes

Remove Secondary Assignee Autmation

Suggested 2/25/2021 New

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#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search all allow api assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default default view department dependencies details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unanswered unassigned unclosed unique fields unregistered url query user user creation users variables via visibility votes voting warning working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.