4

Votes

option to insert link to KB article into ticket instead of entire article text

Date 3/26/2020 Implemented

3

Votes

Feature Request: Reopen closed tickets on new replies within X days ... & link ticket

Date 3/23/2020 Declined

13

Votes

Linux support and Docker

Date 3/22/2020 Implemented

3

Votes

Comments Identitification

Date 3/22/2020 Implemented

33

Votes

read-only subscribers

Date 3/19/2020 New

4

Votes

Ability to disable Company

Date 3/19/2020 Implemented

1

Votes

change into https://www.jitbit.com/helpdesk/helpdesk-api/#users-users

Date 3/19/2020 Declined

7

Votes

Link these 2 icons

Date 3/12/2020 Implemented

7

Votes

Display section and category under the declarant name instead of next to him

Date 3/12/2020 Declined

9

Votes

Show tickets as Read / Unread, like email does

Date 3/11/2020 Declined

80

Votes

Allow Admins to NOT be technicians on all categories

Date 3/4/2020 Implemented

11

Votes

Ability to add attached files in first area of the case when we edit it

Date 3/3/2020 Implemented

20

Votes

Search function improvement: Adding an additional Search button under the “Custom fields” data input fields.

Date 2/28/2020 Implemented

28

Votes

Search function improvement: Include the “Custom fields” data to the main search results.

Date 2/28/2020 Implemented

4

Votes

Automation rules - add more "When This Happens" selections

Date 2/26/2020 Declined

4

Votes

#tech# email replies improvement

Date 2/24/2020 Implemented

2

Votes

API/Automation: Add SYSTEM comments to a ticket

Date 2/24/2020 Implemented

38

Votes

Pin tickets to top

Date 2/24/2020 Implemented

5

Votes

Add button for attach file(s)

Date 2/21/2020 Implemented

3

Votes

repeating tickets - improve

Date 2/21/2020 Implemented
1 ... 42 43 44 ... 50
error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase button details email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning unregistered administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo deleted bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature devops integrations gemini limit complainer chronic per day mandatory icons

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.