34

Votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Date 2/17/2019 Implemented

16

Votes

Tickets page Filter, option to add/save favorite Filters

Date 2/17/2019 Implemented

25

Votes

New Automation rule “Send email to all ticket subscribers”

Date 2/17/2019 Implemented

7

Votes

Dark Theme UI

Date 2/13/2019 Implemented

2

Votes

When creating an asset - have the asset creation form allow Admin to add attachments

Date 2/12/2019 Implemented

57

Votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Date 2/11/2019 Implemented

12

Votes

Extra security to the invalid login attempts (maximum limit for invalid login attempts).

Date 2/3/2019 Declined

12

Votes

Assigned to: (Handled by) selection/option in the Summary report

Date 2/1/2019 Implemented

9

Votes

Option to save the reply/message (as a draft) for later editing and sending.

Date 1/27/2019 Implemented

36

Votes

Option to resend previously sent reply/message within a ticket with one click (a few clicks).

Date 1/16/2019 Implemented

9

Votes

"Subscribed" Tickets Tab in Tickets View

Date 1/10/2019 Declined

19

Votes

Ability to resend updates / comments

Date 1/9/2019 Declined

10

Votes

Add catagories/tags to ideas forum

Date 1/3/2019 Implemented

7

Votes

Allow Department and Location as email masks

Date 12/23/2018 Implemented

4

Votes

JitBit Admin/User forum

Date 12/18/2018 Declined

27

Votes

More Options to see another users tickets

Date 12/11/2018 Implemented

2

Votes

Template text for end users.

Date 12/7/2018 Implemented

35

Votes

Add additional subscribers when creating tickets

Date 12/5/2018 Implemented

21

Votes

Unmerge tickets

Date 11/25/2018 Implemented

77

Votes

Relatime in-app notifications for technicians

Date 11/2/2018 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.