4

Votes

Lack of color customization in new UI design.

Date 12/9/2024 Declined

2

Votes

Add the ticket rating (customer satisfaction) to the API

Date 12/5/2024 New

1

Votes

Expanded Inline CSS Options for Emails

Date 12/4/2024 New

4

Votes

Ability to import/add multiple Categories (API?)

Date 12/3/2024 Implemented

3

Votes

Show section/category in KB articles search

Date 12/2/2024 Implemented

1

Votes

Custom content block in a Categories New Ticket page

Date 11/27/2024 New

2

Votes

Print multiple tickets with page break for each ticket

Date 11/25/2024 New

2

Votes

Automatic rule to copy values from Company\User Custom Fields to Ticket Custom Field

Date 11/19/2024 New

2

Votes

Display URL to quick create a ticket in a given category

Date 11/19/2024 New

34

Votes

Create//Update admin users via API

Date 11/14/2024 Implemented

2

Votes

Scroll to top button

Date 11/12/2024 New

2

Votes

Add option for scheduled tickets with "Daily on Weekdays" frequency to be created regardless if the day is a Holiday

Date 11/11/2024 New

1

Votes

Date Range Custom Field

Date 11/7/2024 New

1

Votes

Add additional Zapier triggers

Date 11/6/2024 New

4

Votes

Asset Location field.

Date 11/5/2024 New

1

Votes

Archive /Deactivate Scheduled Tickets

Date 11/4/2024 New

4

Votes

Knowledge base improvements

Date 11/1/2024 Implemented

4

Votes

Customer Satisfaction Reporting

Date 10/28/2024 New

23

Votes

Add custom fields to the filter section.

Date 10/28/2024 New

5

Votes

Indication of scheduled response on ticket

Date 10/27/2024 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.