40

votes

Support full HTML, not just BBCode

Suggested 6/16/2018 Implemented

39

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Implemented

38

votes

Custom public holidays

Suggested 12/16/2019 Implemented

37

votes

Folders for Canned Responses

Suggested 2/11/2020 Implemented

36

votes

Option to resend previously sent reply/message within a ticket with one click (a few clicks).

Suggested 1/16/2019 Implemented

35

votes

Add additional subscribers when creating tickets

Suggested 12/5/2018 Implemented

34

votes

Accurate Response time in Reports

Suggested 2/3/2020 Declined

34

votes

Failed email delivery

Suggested 10/25/2019 Implemented

34

votes

PER-CATEGORY email templates, additional feature: option to switch Email notifications on/off PER-CATEGORY.

Suggested 7/27/2019 Implemented

34

votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Suggested 2/17/2019 Implemented

33

votes

Ability to select severals conditions for "WHEN THIS HAPPENS"

Suggested 5/25/2020 Declined

33

votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Suggested 12/1/2019 Implemented

33

votes

Add action "Move to Folder" for Emails

Suggested 6/11/2019 Declined

32

votes

Pin tickets to top

Suggested 2/24/2020 New

31

votes

Create//Update admin users via API

Suggested 29 days ago New

31

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 Implemented

31

votes

Show attachment size in the Files/Attachment list

Suggested 1/30/2020 Implemented

31

votes

Option to set different Top announcement bar message according to User type.

Suggested 7/11/2019 Implemented

31

votes

Option to resend previously sent file(s) (attachments) that are saved under the Files within a ticket without browsing and/or drag and dropping the file(s) from the computer again. Basically browsing and/or drag and dropping the file(s) from the tickets saved Files and not from the computer.

Suggested 5/10/2019 Implemented

30

votes

Create dependant list based on Company

Suggested 4/6/2021 Declined
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.