29

Votes

Assign Multiple departments to one Person/Manager

Date 9/1/2022 New

29

Votes

automation rule to create ticket based on calendar date/time

Date 8/7/2020 Implemented

29

Votes

Replace message "no ticket found" by 'You are not allowed to acces to this case"

Date 9/25/2019 Implemented

28

Votes

Search function improvement: Include the “Custom fields” data to the main search results.

Date 2/28/2020 Implemented

28

Votes

Export Reports to PDF

Date 2/7/2020 Declined

28

Votes

Implement Modern Authentication for Exchange EMail access

Date 10/22/2019 Implemented

28

Votes

Customer feedback option upon closing of ticket

Date 9/17/2019 Implemented

28

Votes

Ability to send tickets in CC not individula mails

Date 2/21/2019 Implemented

27

Votes

Ticket Comments pagination

Date 10/20/2021 Declined

27

Votes

More Options to see another users tickets

Date 12/11/2018 Implemented

26

Votes

Rules log

Date 9/10/2020 Implemented

25

Votes

Dashboard like Calendar for Milestones

Date 1/23/2022 Implemented

25

Votes

Remove signature when a reply is for technical only

Date 3/18/2021 Implemented

25

Votes

Teams Integration Enhancement - Chat Request to Ticket

Date 10/23/2020 New

25

Votes

Technician Personal Ticket Folder (tickets created by technician as requester)

Date 9/17/2019 Declined

25

Votes

New Automation rule “Send email to all ticket subscribers”

Date 2/17/2019 Implemented

25

Votes

Skip email notification

Date 9/19/2018 Implemented

24

Votes

Kanban board - filter statuses by category selection

Date 6/13/2023 Implemented

24

Votes

Allow custom prefix for Ticket Number (i.e. IT1234)

Date 7/13/2021 Declined

24

Votes

Uncheck ALL subscribers in Reply

Date 8/19/2020 Implemented
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.