7

Votes

Possiblity to store attachments or files in a central place

Date 3/15/2021 New

7

Votes

Oauth2 authentication needed for Google e-mail

Date 1/15/2021 Implemented

7

Votes

App integration to Gmail. (old setting may cause potential threat)

Date 12/6/2020 Declined

7

Votes

Asset Management - Autonumber

Date 9/21/2020 New

7

Votes

Snooze a ticket (like in Gmail)

Date 6/3/2020 Declined

7

Votes

Link these 2 icons

Date 3/12/2020 Implemented

7

Votes

Display section and category under the declarant name instead of next to him

Date 3/12/2020 Declined

7

Votes

Ability to hide Admin users from the assign to list

Date 12/12/2019 Declined

7

Votes

Tag Management

Date 11/20/2019 Implemented

7

Votes

List of 5 Sub-ticket enhancement.

Date 10/29/2019 Declined

7

Votes

Set up options for default turn off system log - Application rules, switch technicians, etc.

Date 7/26/2019 Implemented

7

Votes

Pre-filled ticket template not seen

Date 6/13/2019 Implemented

7

Votes

Dark Theme UI

Date 2/13/2019 Implemented

7

Votes

Allow Department and Location as email masks

Date 12/23/2018 Implemented

7

Votes

Allow Ideas Forum to be renamed

Date 7/16/2018 Implemented

7

Votes

Automation rule action to clone ticket

Date 7/7/2018 Implemented

6

Votes

Custom Fields for Knowledge Base Categories

Date 4/7/2026 New

6

Votes

No closing parent before all sub tickets

Date 5/19/2025 Implemented

6

Votes

Use AI to assign a ticket ticket category based on ticket details

Date 5/7/2025 Implemented

6

Votes

Add ability to use existing canned responses in automation rules

Date 4/21/2025 Declined
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.