4

Votes

Dashboard - feed of recent tickets and replies including agent name

Date 10/7/2022 New

4

Votes

Request to make ticket number changeable

Date 10/6/2022 New

4

Votes

Button for sort categories A-Z | Priorities

Date 9/28/2022 New

4

Votes

Email template tags for custom fields VALUE only

Date 8/18/2022 Implemented

4

Votes

New Automation Trigger(s): Edits of Ticket or Reply

Date 8/5/2022 In progress

4

Votes

React to reply (thumbs up/like)

Date 7/26/2022 New

4

Votes

Assign multiple tickets functionality for Technicians who are Managers.

Date 6/30/2022 New

4

Votes

Ability to attached a file to the ticket via the automation rule

Date 6/30/2022 New

4

Votes

Tech only email

Date 6/28/2022 Implemented

4

Votes

TeamViewer Integration v2

Date 5/31/2022 New

4

Votes

color option for New Ticket button

Date 5/26/2022 New

4

Votes

Capture video with own device

Date 5/25/2022 Implemented

4

Votes

Bulk-edit custom fields for tickets

Date 5/5/2022 New

4

Votes

Plain Text Variables for Automation Rules

Date 4/14/2022 New

4

Votes

Allow Unique/Distinct Fields in Assets

Date 3/18/2022 New

4

Votes

Custom field description

Date 3/16/2022 New

4

Votes

Reorder canned responses

Date 2/18/2022 New

4

Votes

Highlight Priority flagged tickets with more color

Date 2/18/2022 New

4

Votes

Select columns to display...

Date 2/11/2022 New

4

Votes

Automation trigger when a tag is removed in a ticket

Date 1/12/2022 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.