Create

4

votes

Email Settings: "From" name

Suggested 6/16/2020 New

4

votes

Ticket only categories

Suggested 6/2/2020 New

4

votes

New Heading in "Tickets" to see all tickets for one or more Categories

Suggested 5/20/2020 New

4

votes

Closing tickets and leaving UNASSIGNED

Suggested 5/18/2020 New

4

votes

Custom field - Show on "new tickets" ON-OFF)

Suggested 5/12/2020 New

4

votes

option to insert link to KB article into ticket instead of entire article text

Suggested 3/26/2020 Implemented

4

votes

Ability to disable Company

Suggested 3/19/2020 Implemented

4

votes

Arhive old knowledge base articles

Suggested 3/5/2020 New

4

votes

Automation rules - add more "When This Happens" selections

Suggested 2/26/2020 Declined

4

votes

#tech# email replies improvement

Suggested 2/24/2020 Implemented

4

votes

Allow adding people via @mention

Suggested 2/3/2020 Declined

4

votes

Multi tags filtering

Suggested 1/28/2020 Implemented

4

votes

Extending Auto-Close

Suggested 12/30/2019 Implemented

4

votes

Direct Sub Ticket Creation

Suggested 11/14/2019 Declined

4

votes

Create a "Last Reply From Tech Contains.." section in automation

Suggested 10/9/2019 Implemented

4

votes

Add the "Logged By" information to the Technician Statistics report.

Suggested 9/25/2019 Implemented

4

votes

Support @ method from ticket body for adding subscribers to ticket

Suggested 7/30/2019 Declined

4

votes

Create 'Linked Tickets' from the 'More..' menu

Suggested 3/19/2019 Implemented

4

votes

JitBit Admin/User forum

Suggested 12/18/2018 Declined

4

votes

Custom user fields

Suggested 12/5/2018 Declined

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#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search all allow api assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default default view department dependencies details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unanswered unassigned unclosed unique fields unregistered url query user user creation users variables via visibility votes voting warning working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.