12

Votes

Tie Google calendars into an integration with Jitbit Ticket system

Date 9/23/2020 Implemented

12

Votes

Improve how an asset is linked to a ticket

Date 6/10/2020 Implemented

12

Votes

Tech Only Custom Fields in emails

Date 2/17/2020 Implemented

12

Votes

Teamviewer Integration

Date 2/10/2020 Implemented

12

Votes

the possability to customize the "new Ticket" template with custom fields

Date 2/5/2020 Implemented

12

Votes

Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation)

Date 10/15/2019 Declined

12

Votes

Disable Categorys

Date 8/23/2019 Implemented

12

Votes

Automation Rule - Take action on unassigned tickets

Date 5/16/2019 Declined

12

Votes

Extra security to the invalid login attempts (maximum limit for invalid login attempts).

Date 2/3/2019 Declined

12

Votes

Assigned to: (Handled by) selection/option in the Summary report

Date 2/1/2019 Implemented

11

Votes

Request for Enhancing Knowledge Base Structure in Jitbit

Date 2/18/2025 Declined

11

Votes

User Auto Deprovision

Date 7/23/2024 Implemented

11

Votes

Prioritize Article Title in Search Results

Date 2/18/2023 Implemented

11

Votes

Ability to leave comments in customer satisfaction section

Date 11/17/2022 Implemented

11

Votes

MS Teams Integration enhancement

Date 10/31/2022 Implemented

11

Votes

Limit technicians access to Assets tab

Date 10/3/2022 Implemented

11

Votes

Lead Technician Roles

Date 11/4/2021 New

11

Votes

Enable/Disable Rule API End Point

Date 9/22/2021 Implemented

11

Votes

Add the User Custom fields to automation

Date 12/4/2020 Implemented

11

Votes

Ideas Forum permissions

Date 5/25/2020 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.