Jitbit Helpdesk

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2 Votes	custom calendar Reports Date 8/12/2022 New
2 Votes	Request: Ability to display ticket description in grid view. Date 8/11/2022 New
2 Votes	Please add ticket start date to the new ticket creation page and also allow automation rules based on the Ticket Start datea Date 7/27/2022 New
2 Votes	Link asset by user when creating a ticket Date 5/16/2022 New
2 Votes	copy button beside ticket number Date 5/4/2022 New
2 Votes	More granular user rights settings Date 4/12/2022 New
2 Votes	Custom Thank You page Date 4/5/2022 Implemented
2 Votes	includ company custom fields on the report from companies statistics Date 3/23/2022 New
2 Votes	Multiple Working Hours based on staff locations Date 7/8/2021 Declined
2 Votes	Canned Responses Date 3/1/2021 Implemented
2 Votes	Search by ticket in closed ticket database Date 1/5/2021 Declined
2 Votes	Add option to include Disabled Assets in Search results Date 12/16/2020 Implemented
2 Votes	Sort the result of assets search by default on name (alphanumeric order) Date 10/16/2020 Implemented
2 Votes	Asset Search Counts and Totals Date 7/21/2020 Implemented
2 Votes	Ticket page filter include relative dates Date 6/25/2020 Implemented
2 Votes	Add an option "Create a new linked ticket" (as for subticket but for "linked case") Date 6/10/2020 Implemented
2 Votes	Permission to see/use KB only for selected users Date 5/28/2020 Declined
2 Votes	API/Automation: Add SYSTEM comments to a ticket Date 2/24/2020 Implemented
2 Votes	Collapse/Expand with fixed settings for email integration Date 2/11/2020 Declined
2 Votes	General Settings > Helpdesk Title (Displayed on top): - HTML code Date 12/16/2019 Implemented

error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app linked kb ticket fields tech assigned priority sso knowledgebase button email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios ms teams convert schedule variables move reply create suggestion dropdown option microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies load time command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature gemini limit complainer per day mandatory icons ad active directory attributes mapping group synch mcp server agents faq unhide log entries show lookup meeting editor openai openrouter endpoint secondaryasignee technician only expiration disclaimer token share o365 mailbox attach automation rule

The ideas forum is where users can suggest, discuss, and vote for new product features.