1

Votes

API Ticket method to include linked assets

Date 10/4/2021 Implemented

1

Votes

Tidy up custom field history in assets

Date 10/4/2021 Implemented

18

Votes

Support groups and queues

Date 9/28/2021 Declined

11

Votes

Enable/Disable Rule API End Point

Date 9/22/2021 Implemented

5

Votes

Add 'Close date' field to Advanced Search to find completed tickets

Date 9/17/2021 Implemented

9

Votes

Create custom buttons to manually trigger an automation rule

Date 9/9/2021 Declined

10

Votes

Select multiple categories or sections in ticket list view filter

Date 9/9/2021 Declined

3

Votes

Username variable in email template

Date 9/5/2021 Implemented

3

Votes

Secondary agent removal

Date 8/25/2021 Implemented

6

Votes

Knowledge Base - Allow linking of KB articles

Date 8/13/2021 New

5

Votes

YouTrack Integration

Date 8/11/2021 New

5

Votes

New standard report for SLA conformance measurement

Date 8/10/2021 Implemented

1

Votes

Ability to stop applying additional rules

Date 8/4/2021 Declined

20

Votes

Canned Responses when creating tickets

Date 8/4/2021 Implemented

6

Votes

Automation rule to delete old (closed) tickets.

Date 7/29/2021 Implemented

31

Votes

Advance Permissions to Asset Management

Date 7/22/2021 Implemented

57

Votes

User Groups

Date 7/19/2021 Declined

1

Votes

KBase attachments to include Googeldrive etc.

Date 7/16/2021 Implemented

24

Votes

Allow custom prefix for Ticket Number (i.e. IT1234)

Date 7/13/2021 Declined

3

Votes

Merge & Disable User

Date 7/13/2021 New
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error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase button details email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning unregistered administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo deleted bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature devops integrations gemini limit complainer chronic per day mandatory icons

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.