24

Votes

Uncheck ALL subscribers in Reply

Date 8/19/2020 Implemented

10

Votes

MFA Centralized Administration

Date 8/17/2020 Implemented

29

Votes

automation rule to create ticket based on calendar date/time

Date 8/7/2020 Implemented

13

Votes

Hover Over Ticket Title for Brief Description of Request

Date 8/4/2020 Declined

9

Votes

SAML Auto-provisioning and group membership verification

Date 7/30/2020 Declined

13

Votes

Reports / Satisfaction - Feature Request

Date 7/30/2020 Implemented

15

Votes

Ability to give a "read only" access to any users via http link

Date 7/29/2020 Implemented

2

Votes

Asset Search Counts and Totals

Date 7/21/2020 Implemented

21

Votes

2 . AND "" OF THE FOLLOWING CONDITIONS ARE MET

Date 7/21/2020 Implemented

9

Votes

Category automatic update

Date 7/2/2020 Implemented

23

Votes

Ability to creating a subticket via an automation rule

Date 6/30/2020 Implemented

8

Votes

API for out of office for technicians

Date 6/29/2020 Implemented

3

Votes

Articles - Enforce the "for technicians only" option on the category level

Date 6/29/2020 Declined

4

Votes

Reply & Close button - Function like Close Ticket

Date 6/25/2020 Implemented

2

Votes

Ticket page filter include relative dates

Date 6/25/2020 Implemented

9

Votes

Adjustable API Rate Limits

Date 6/25/2020 Implemented

41

Votes

Reports Tab

Date 6/25/2020 Implemented

13

Votes

Multi-company access by user and/or Company parent child relationship

Date 6/25/2020 Declined

1

Votes

Speed up the categories filtering

Date 6/22/2020 Implemented

10

Votes

Add switch to disable MS Teams notifications (or notifications in general) on specific categories

Date 6/14/2020 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.