1

Votes

ability for administrators to manually unsubscribe customers from KB articles

Date 9/17/2024 New

2

Votes

Request for Simplifying Email Template Application Across Categories

Date 9/16/2024 New

1

Votes

Automation rules based on asset tag field

Date 9/16/2024 New

10

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

2

Votes

Expand Category Name input field in Administration » Ticket categories and permissions » Edit Category

Date 9/11/2024 New

1

Votes

Option to have custom field viewable be techs but only editable by admins

Date 9/11/2024 New

2

Votes

Feature Request on the new design: Have Section/Category list slide in/out

Date 9/10/2024 New

2

Votes

Add feature to manually edit "response time"

Date 9/10/2024 New

7

Votes

API should support all properties on the user object

Date 9/2/2024 Implemented

2

Votes

User Lookup Integration Improvements

Date 8/31/2024 New

2

Votes

Ability to select columns from ticket fields to display in the ticket list grid

Date 8/27/2024 New

3

Votes

Group Companies

Date 8/14/2024 New

2

Votes

Allow assigning a ticket to multiple technicians

Date 8/14/2024 New

2

Votes

Add Users Telephone Number - Under 'From' in Details

Date 8/13/2024 New

2

Votes

KB feedback option

Date 8/9/2024 New

5

Votes

API method to add user(s) to categories set to specific users

Date 8/8/2024 New

1

Votes

On export and/or summary reports show the IDs of all tickets linked to ticket

Date 8/8/2024 New

2

Votes

Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support.

Date 8/7/2024 New

5

Votes

Indicate that a user has been set as disabled

Date 8/7/2024 Implemented

4

Votes

Feature request idea: Would be beneficial to have a filter view for Overdue tickets on the left task pane

Date 8/6/2024 New
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.