1

Votes

Sort A->Z by click on column title of UserSearch

Date 4/17/2023 New

2

Votes

Stop multiple polled emails from creating duplicate tickets when both emails are submiitted at the same time (CC or BCC)

Date 4/14/2023 New

3

Votes

Incoming mail settings - Custom Cutting Templates

Date 4/13/2023 New

1

Votes

Custom

Date 4/13/2023 New

3

Votes

Assets tags import/export

Date 4/13/2023 New

16

Votes

show actual date and time of each post

Date 4/6/2023 Implemented

2

Votes

report a list of tickets, not just a count

Date 4/6/2023 New

1

Votes

RULES\When this happens ➜ Contains (apply rules to a lot of sections)

Date 4/6/2023 New

3

Votes

Linked tickets - a note on main ticket screen to know a Ticket is linked

Date 4/5/2023 New

3

Votes

allow a client to schedule a meeting for support much like calendly

Date 4/3/2023 New

1

Votes

Rate-Limit Number of Error Messages

Date 4/3/2023 New

4

Votes

Add option to disable CLOSE TICKET button or option to make a reply mandatory on close

Date 3/30/2023 New

3

Votes

multiple "any" and "all" conditions within an automation rule

Date 3/29/2023 New

5

Votes

Change ticket body with automation rule

Date 3/29/2023 Implemented

2

Votes

Move the Grey line in Email Notifications to make the reading easier

Date 3/29/2023 New

1

Votes

Link checker

Date 3/28/2023 New

2

Votes

Display "User" custom fields on the Ticket Grid

Date 3/24/2023 New

1

Votes

Categories column filter on ALL | This Section/Category (+URL query)

Date 3/23/2023 New

1

Votes

ASSET Search for TECH

Date 3/22/2023 New

1

Votes

Sections Customized Strctured Sorting

Date 3/22/2023 New
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance conditionals convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement enterable entra ad error estimated wait time existing gitlab issues export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas if images import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy pos power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.