#autoresponder 2fa access rights accessibility account active direcotry admin admin settings administration administrator adsync advanced search all allow api article assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automated template application automation rules avoid\actions dupplication azure banner brands button calendar canned canned responses categories category category admin category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo command comments company company visibility compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default default view department dependencies deprovision details different template disable display option docx dropdown due due date duplicate ease of use edit reply editcategory editticket efficiency email email notifications email settings email template email template configuration email templates management emails footer enhancement enterable entra ad estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag font font size formatting full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi lag language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat load location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple multiple gitlab issues multi-select new new user newticket nightly reports no comment no update notes notification notification templates number object-oriented programming ofo on permise onboarding operator optimize option out of office outofoffice overdue ticket parent ticket pdf permissions picture plans policy power bi powered by print priority private queue quick range rbac real-time dashboard relative replies reply report reporting reports response roles rotate roles rules saml schedule scheduled tickets scroll to top scrolling search seats secondary assignees section sections security selection self-hosted settings shortcut slack slow smtp snipe snipe-it sorting sorting button source code speed sso start date status statuses sub-category subject subject line subscriber subscribers sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries system features for templates tag tags teams tech technician technicians template ticket ticket grid ticket hand off ticket pass off ticket updates ticket\grid\filter ticket\status tickets\grid\columns tiers time time date timezone dst time spent timezone translation ui/ux unanswered unassigned unclosed unique fields unregistered update url query user user update user creation user lookup users variables via visibility votes voting warning word working hours x hours x hours no comment x hours no update