1

Votes

Display login and password recovery page using language default browser

Date 3/24/2026 New

2

Votes

AI - insert custom fields in GPT context

Date 3/18/2026 New

3

Votes

Customizable and printable Ticket exports

Date 3/18/2026 New

1

Votes

Always Show Recipients

Date 3/17/2026 New

2

Votes

Custom icon per Section option, especially for KB visibillity/navigation

Date 3/15/2026 New

3

Votes

Manager of User Group

Date 3/10/2026 New

1

Votes

Mandatory Built-In Fields

Date 3/9/2026 New

2

Votes

Request for Limiting Number of Tickets per User

Date 3/2/2026 New

1

Votes

When running reports being able to have a list of categories you want included

Date 2/27/2026 New

5

Votes

SharePoint Integration for Knowledge Base and AI responses

Date 2/26/2026 New

3

Votes

Knowledge Base Search includes attached Documents

Date 2/26/2026 New

2

Votes

Delay sending email updates to allow for undo

Date 2/25/2026 New

1

Votes

Ticket Tag DropDown List

Date 2/23/2026 New

2

Votes

Validate/Clean-Up Form Fields

Date 2/19/2026 New

3

Votes

Custom fields for Categories

Date 2/10/2026 New

2

Votes

Direct filter for all self created tickets

Date 2/10/2026 New

2

Votes

Locking KB articles

Date 2/9/2026 New

1

Votes

Disabling Asset Import to Admin only

Date 2/4/2026 New

1

Votes

Google Gemini BYO API Key

Date 1/28/2026 New

2

Votes

Send delayed responses from closed tickets.

Date 1/23/2026 New
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The ideas forum is where users can suggest, discuss, and vote for new product features.