154

Votes

Category Sections - Allow multiple levels of Sections instead of just Section > Category

Date 10/25/2023 Declined

1

Votes

Add new TAG directly from TAGS admin page

Date 10/25/2023 New

1

Votes

Restricted access to SECTION/CATEGORIES (Fast Approval Request)

Date 10/25/2023 New

2

Votes

Stop scrolling to top when editing

Date 10/23/2023 Implemented

2

Votes

Location as a separate object

Date 10/20/2023 New

2

Votes

Add "SetCustomFieldsForUser" API Method

Date 10/20/2023 New

4

Votes

Set tickets to auto-close (if no update recevied within X amount of time)

Date 10/20/2023 New

4

Votes

SAML Attribute Enhancement

Date 10/19/2023 New

5

Votes

VIP/Confidential/Private Tickets

Date 10/17/2023 Declined

4

Votes

Form Functionality and Integration

Date 10/17/2023 New

2

Votes

custom field security/permissions enhancements

Date 10/12/2023 New

175

Votes

Out of Office - Show icon in more places + banner + Date range

Date 10/10/2023 Implemented

3

Votes

New Automation rule triger "any custom field" change to "which"

Date 10/10/2023 New

2

Votes

Add the possibility to Append "via Helpdesk" to people's names in outgoing emails

Date 10/6/2023 New

3

Votes

Assets changes

Date 10/5/2023 New

6

Votes

Add "Time Spent" and any other missing fields to the "TICKETS" API method

Date 10/5/2023 Implemented

47

Votes

Need a way to determine the parent ticket of a sub ticket

Date 10/4/2023 Implemented

1

Votes

Make Tech phone number accessible/viewable by Clients

Date 10/4/2023 New

2

Votes

Allow Custom Fields on Comments

Date 10/4/2023 New

3

Votes

Add "Time Spent" to Comments

Date 10/4/2023 New
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.