Jitbit Helpdesk - Ideas forum

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13 Votes	Disable "Time Spent" pause option for technicians Date 11/17/2022 Implemented
8 Votes	Allow negative ticket filters (all except selected categories) Date 11/15/2022 New
3 Votes	Live chat when client is logged into the helpdesk Date 11/15/2022 New
4 Votes	Find Tickets by Custom Field Value via API Date 11/9/2022 New
4 Votes	Remind with note Date 10/31/2022 New
11 Votes	MS Teams Integration enhancement Date 10/31/2022 Implemented
2 Votes	Periodic notification if ticket is unassigned Date 10/27/2022 New
2 Votes	App Push Notifications Date 10/25/2022 New
4 Votes	Dashboard - feed of recent tickets and replies including agent name Date 10/7/2022 New
11 Votes	Limit technicians access to Assets tab Date 10/3/2022 Implemented
6 Votes	Multiple select custom field Date 9/30/2022 Implemented
2 Votes	Suggestions for improving the 'Ticket Categories' filter Date 9/27/2022 New
14 Votes	Real Time Dashboard - Unassigned Tickets Date 9/23/2022 Implemented
1 Votes	Display tickets by section on the mobile webpage Date 9/23/2022 Implemented
3 Votes	Private notes/comments in tickets Date 9/20/2022 Declined
10 Votes	Azure AD SSO Improvements Date 9/13/2022 Implemented
35 Votes	Assign Multiple departments to one Person/Manager Date 9/1/2022 New
2 Votes	Custom User Types/Roles Date 9/1/2022 New
1 Votes	KB search for articles created by or edited by specific user Date 8/31/2022 Implemented
3 Votes	Ability to embed WebM and mp4 like we can with GIF Date 8/31/2022 New

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The ideas forum is where users can suggest, discuss, and vote for new product features.