28

Votes

Customer feedback option upon closing of ticket

Date 9/17/2019 Implemented

25

Votes

Technician Personal Ticket Folder (tickets created by technician as requester)

Date 9/17/2019 Declined

2

Votes

Out of Office automation - missing (cant find) validation option in automation.

Date 9/17/2019 Declined

30

Votes

RGPD Compliance functionality in "reply" area

Date 9/6/2019 Implemented

1

Votes

Possibility to hide the buton for closing the ticket to the users

Date 9/6/2019 Declined

19

Votes

Single Screen ticket Creation and closure

Date 8/25/2019 Declined

12

Votes

Disable Categorys

Date 8/23/2019 Implemented

21

Votes

Email Template - #Recent_messages# - option to set/modify the number of recent messages.

Date 8/19/2019 Implemented

10

Votes

Add an option to make the new ticket confirmation to user mandatory

Date 8/5/2019 Declined

1

Votes

Add an option in the settings for "Submit on behalf of someone else"

Date 8/5/2019 Declined

1

Votes

Put a button in the subject of the email that says "View Ticket"

Date 8/1/2019 Declined

5

Votes

Support @ method from ticket body for adding subscribers to ticket

Date 7/30/2019 Declined

22

Votes

Allow use of custom statuses before replying to the ticket.

Date 7/29/2019 Implemented

34

Votes

PER-CATEGORY email templates, additional feature: option to switch Email notifications on/off PER-CATEGORY.

Date 7/27/2019 Implemented

7

Votes

Set up options for default turn off system log - Application rules, switch technicians, etc.

Date 7/26/2019 Implemented

17

Votes

About to expire highlighting

Date 7/17/2019 Implemented

1

Votes

Different way of sending emails

Date 7/12/2019 Declined

31

Votes

Option to set different Top announcement bar message according to User type.

Date 7/11/2019 Implemented

1

Votes

Asset Search default cursor

Date 7/11/2019 Implemented

8

Votes

tech multi assign from ticket screen

Date 7/9/2019 Declined
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.