10

Votes

Blind Copy Functionality

Date 6/5/2019 Declined

9

Votes

Create popup fields to fill when using Canned responses

Date 6/4/2019 Implemented

60

Votes

Show Original Email

Date 5/29/2019 Implemented

57

Votes

Sub-Tickets

Date 5/20/2019 Implemented

12

Votes

Automation Rule - Take action on unassigned tickets

Date 5/16/2019 Declined

54

Votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Date 5/12/2019 Implemented

31

Votes

Option to resend previously sent file(s) (attachments) that are saved under the Files within a ticket without browsing and/or drag and dropping the file(s) from the computer again. Basically browsing and/or drag and dropping the file(s) from the tickets saved Files and not from the computer.

Date 5/10/2019 Implemented

13

Votes

Option: Inbound Emails are "For Technicians Only"

Date 3/27/2019 Implemented

21

Votes

Restrict tag creation

Date 3/19/2019 Implemented

4

Votes

Create 'Linked Tickets' from the 'More..' menu

Date 3/19/2019 Implemented

2

Votes

Insert KB subject in new article mail notify subject

Date 3/15/2019 Implemented

22

Votes

Create Company level comments that show on all Tickets for a given company

Date 3/4/2019 Implemented

28

Votes

Ability to send tickets in CC not individula mails

Date 2/21/2019 Implemented

34

Votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Date 2/17/2019 Implemented

16

Votes

Tickets page Filter, option to add/save favorite Filters

Date 2/17/2019 Implemented

25

Votes

New Automation rule “Send email to all ticket subscribers”

Date 2/17/2019 Implemented

7

Votes

Dark Theme UI

Date 2/13/2019 Implemented

2

Votes

When creating an asset - have the asset creation form allow Admin to add attachments

Date 2/12/2019 Implemented

57

Votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Date 2/11/2019 Implemented

12

Votes

Extra security to the invalid login attempts (maximum limit for invalid login attempts).

Date 2/3/2019 Declined
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.