7

Votes

Show time between ticket takeover/ticket assignment and first response

Date 5/12/2025 New

7

Votes

Description option for Custom Fields

Date 3/11/2025 New

7

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

7

Votes

API should support all properties on the user object

Date 9/2/2024 Implemented

7

Votes

Allow Out of Office Auto-Reply

Date 1/2/2024 Declined

7

Votes

Link existing gitlab issues in jitbit & one jitbit ticket to multiple gitlab issues

Date 8/30/2023 Implemented

7

Votes

Multi Language Support (automated/suggested real time?) for canned responses and setup fields

Date 8/2/2023 New

7

Votes

When doing a search also search in attachments

Date 8/2/2023 Declined

7

Votes

Require 2FA authentication for Administrators and Technicians but not All user.

Date 6/14/2023 Implemented

7

Votes

add more HTML support in ticket templates

Date 6/9/2023 Declined

7

Votes

Ability to make tips, warnings, info etc. stand out in Knowledge Base articles

Date 5/29/2023 Implemented

7

Votes

Allow negative ticket filters (all except selected categories)

Date 11/15/2022 New

7

Votes

Microsoft Teams notifications per category

Date 7/15/2022 New

7

Votes

Option to restrict Cloning to Techinicians and/or Administrators

Date 5/12/2022 Implemented

7

Votes

API Improvement Request

Date 3/24/2022 Implemented

7

Votes

Restrict users logging in from IP address / Range

Date 3/23/2022 Implemented

7

Votes

JAMF Integartion for Asset Management

Date 3/16/2022 New

7

Votes

Oauth2 authentication needed for Google e-mail

Date 1/15/2021 Implemented

7

Votes

App integration to Gmail. (old setting may cause potential threat)

Date 12/6/2020 Declined

7

Votes

Snooze a ticket (like in Gmail)

Date 6/3/2020 Declined
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.