5

Votes

Add department to users table.

Date 11/13/2020 Implemented

5

Votes

Add button for attach file(s)

Date 2/21/2020 Implemented

5

Votes

Make 'for technicians only' a configuration option

Date 2/7/2020 Implemented

5

Votes

Display Custom Fields in the Subject w/Automation Rule

Date 12/10/2019 Implemented

5

Votes

Add the "Logged By" information to the Technician Statistics report.

Date 9/25/2019 Implemented

5

Votes

Limit Access to Knowledge Base Articles By Company

Date 7/17/2018 Declined

5

Votes

Show ticket subscribers in email notifications

Date 6/20/2018 Implemented

4

Votes

Public Link for Dashboard

Date 11/21/2025 New

4

Votes

Hidden Ticket

Date 10/8/2025 New

4

Votes

Searching for specific tags without knowing the beginning of the tag

Date 9/18/2025 In progress

4

Votes

Read-Only Asset Access for Non-Admin Technicians

Date 8/13/2025 New

4

Votes

Automation Rule merge using subject or body

Date 5/15/2025 New

4

Votes

Ability to access custom fields in ticket response

Date 4/28/2025 Implemented

4

Votes

Scrum Support in Jitbit

Date 4/2/2025 New

4

Votes

Custom reports

Date 2/26/2025 Implemented

4

Votes

Feedback Customization

Date 2/7/2025 New

4

Votes

Microsoft Teams based GenAI Chatbot

Date 2/4/2025 New

4

Votes

Automation Feature Request: Remove All Ticket Subscribers EXCEPT the submitter

Date 1/22/2025 Declined

4

Votes

Make ‘For techs only’ replies visible in email chain

Date 12/16/2024 New

4

Votes

Lack of color customization in new UI design.

Date 12/9/2024 Declined
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.