10

Votes

Add an option to make the new ticket confirmation to user mandatory

Date 8/5/2019 Declined

1

Votes

Add an option in the settings for "Submit on behalf of someone else"

Date 8/5/2019 Declined

1

Votes

Put a button in the subject of the email that says "View Ticket"

Date 8/1/2019 Declined

4

Votes

Support @ method from ticket body for adding subscribers to ticket

Date 7/30/2019 Declined

22

Votes

Allow use of custom statuses before replying to the ticket.

Date 7/29/2019 Implemented

34

Votes

PER-CATEGORY email templates, additional feature: option to switch Email notifications on/off PER-CATEGORY.

Date 7/27/2019 Implemented

7

Votes

Set up options for default turn off system log - Application rules, switch technicians, etc.

Date 7/26/2019 Implemented

17

Votes

About to expire highlighting

Date 7/17/2019 Implemented

1

Votes

Different way of sending emails

Date 7/12/2019 Declined

31

Votes

Option to set different Top announcement bar message according to User type.

Date 7/11/2019 Implemented

1

Votes

Asset Search default cursor

Date 7/11/2019 Implemented

8

Votes

tech multi assign from ticket screen

Date 7/9/2019 Declined

8

Votes

Automation rule condition "Assigned tech out of office"

Date 6/28/2019 Implemented

10

Votes

Customize Asset Columns display

Date 6/27/2019 Declined

21

Votes

Delayed reply

Date 6/26/2019 Implemented

54

Votes

Category Assignment for Canned Responses

Date 6/19/2019 Implemented

7

Votes

Pre-filled ticket template not seen

Date 6/13/2019 Implemented

33

Votes

Add action "Move to Folder" for Emails

Date 6/11/2019 Declined

2

Votes

GitLab integration config for self-hosted instances

Date 6/10/2019 Implemented

18

Votes

Keep header always on

Date 6/7/2019 Implemented
1 ... 46 47 48 49 50
error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase button details email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning unregistered administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo deleted bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature devops integrations gemini limit complainer chronic per day mandatory icons

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.