Create

10

votes

Option to hide/collapse replies produced by automation rules

Suggested 8/17/2018 Implemented

3

votes

Show "canned responses" options on mobile device web view

Suggested 8/13/2018 Implemented

12

votes

Enable custom fields in ticket view as filters / sort-able column view options

Suggested 8/10/2018 Declined

4

votes

User creation rules

Suggested 8/1/2018 Declined

4

votes

Add custom fields to available POST data fields for HTTP requests

Suggested 7/27/2018 Declined

1

votes

Redirect to original link destination after SAML authentication

Suggested 7/26/2018 Declined

3

votes

Limit Access to Knowledge Base Articles By Company

Suggested 7/17/2018 Declined

4

votes

Reject new ticket submission from email

Suggested 7/16/2018 Declined

19

votes

Option for Priority to be for Technicians Only

Suggested 7/16/2018 Implemented

7

votes

Allow Ideas Forum to be renamed

Suggested 7/16/2018 Implemented

3

votes

Add "In Progress" option to Ideas Status choices

Suggested 7/14/2018 Implemented

15

votes

Add scripting language

Suggested 7/13/2018 Declined

17

votes

Accumulate Time Spent By Technician/Visit

Suggested 7/12/2018 Implemented

6

votes

Automation rule action to clone ticket

Suggested 7/7/2018 Implemented

18

votes

Allow automation rules to be AND or OR separately

Suggested 6/27/2018 Declined

6

votes

Rules to not send notifications to techs/admins

Suggested 6/25/2018 Implemented

14

votes

Merge tickets in automation

Suggested 6/25/2018 Implemented

11

votes

Date AND time custom field (not just date)

Suggested 6/25/2018 Implemented

5

votes

Show ticket subscribers in email notifications

Suggested 6/20/2018 Implemented

1

votes

GitLab integration

Suggested 6/17/2018 Implemented

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#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search all allow api assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default default view department dependencies details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unanswered unassigned unclosed unique fields unregistered url query user user creation users variables via visibility votes voting warning widget working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.