74

Votes

@mentions from within ticket body reply

Date 11/4/2019 Implemented

20

Votes

Whitelist domains

Date 11/4/2019 Declined

7

Votes

List of 5 Sub-ticket enhancement.

Date 10/29/2019 Declined

34

Votes

Failed email delivery

Date 10/25/2019 Implemented

8

Votes

Token support for API

Date 10/22/2019 Implemented

15

Votes

Better Azure Devops integration

Date 10/22/2019 Implemented

28

Votes

Implement Modern Authentication for Exchange EMail access

Date 10/22/2019 Implemented

8

Votes

Easier editing of ticket subject line

Date 10/16/2019 Implemented

12

Votes

Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation)

Date 10/15/2019 Declined

4

Votes

Create a "Last Reply From Tech Contains.." section in automation

Date 10/9/2019 Implemented

6

Votes

Auto-save reply drafts for later use

Date 10/3/2019 Declined

23

Votes

Ability to use the tags #Body# (and the others...) in Rules\Add a reply

Date 10/2/2019 Implemented

17

Votes

Customizable colors for Custom Statuses

Date 9/30/2019 Implemented

102

Votes

"Is Manager" - Improvement

Date 9/27/2019 Implemented

3

Votes

Rules\Send this mail to all ticket subscribers -> add checkbox "post it as a reply in the case"

Date 9/26/2019 Declined

5

Votes

Add the "Logged By" information to the Technician Statistics report.

Date 9/25/2019 Implemented

3

Votes

Category list editor | Ability to move sectors by drag and drop exactly as for the categories

Date 9/25/2019 Implemented

29

Votes

Replace message "no ticket found" by 'You are not allowed to acces to this case"

Date 9/25/2019 Implemented

44

Votes

Ability to set email specific template by company

Date 9/25/2019 Declined

60

Votes

"Is Approver"

Date 9/23/2019 Implemented
1 ... 46 47 48 ... 52
2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.