11

Votes

Ability to add attached files in first area of the case when we edit it

Date 3/3/2020 Implemented

11

Votes

Customize Asset Columns display

Date 6/27/2019 Declined

11

Votes

Date AND time custom field (not just date)

Date 6/25/2018 Implemented

10

Votes

Prompt for Time Spent when closing ticket

Date 9/11/2024 New

10

Votes

Pull in RBAC roles from Enterprise IDP via SAML claims or SCIM provisioning of groups

Date 5/23/2024 New

10

Votes

Ability to pin ticket replies/technician notes

Date 12/8/2023 Implemented

10

Votes

Assign a single user to more than one company

Date 5/25/2023 Declined

10

Votes

Consistent & Developer-Friendly API

Date 11/18/2022 Implemented

10

Votes

Azure AD SSO Improvements

Date 9/13/2022 Implemented

10

Votes

Create Subticket - Custom Field Support in Subject

Date 7/8/2022 Implemented

10

Votes

On-Prem - Modify ticket counter to use a pre-fix

Date 5/17/2022 Declined

10

Votes

More customization options for Custom Fields

Date 3/16/2022 Implemented

10

Votes

Multiple Saml Connections

Date 1/22/2022 New

10

Votes

Select multiple categories or sections in ticket list view filter

Date 9/9/2021 Declined

10

Votes

Allow users to re-open their own tickets in the UI

Date 1/5/2021 Implemented

10

Votes

Rules - change in section "3. DO THIS"

Date 10/23/2020 Implemented

10

Votes

Export to CSV feature to include URL to Ticket

Date 10/19/2020 Implemented

10

Votes

Hide ticket until date/time

Date 10/15/2020 Declined

10

Votes

MFA Centralized Administration

Date 8/17/2020 Implemented

10

Votes

Add switch to disable MS Teams notifications (or notifications in general) on specific categories

Date 6/14/2020 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.