self-hosted saml azure active direcotry reports power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on permise filter by tag gui report assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas ticket\status helpdesk helpdesk/admin/categories holidays working hours link login button system entries csv management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase default button details email substition masks list field checkbox copy/paste editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule shortcut variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe avoid\actions dupplication auditing incoming mail settings cutting template object-oriented programming merge via custom context menu tags custom status audit compliance rbac roles formatting warning info unregistered administrator disable changes log feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat number reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation x hours no update no comment x hours no comment x hours no update start date due date relative existing gitlab issues multiple gitlab issues link existing gitlab issues link ticket to multiple issues estimated wait time queue outofoffice ofo out of office operator subject line powered by emails footer time date timezone dst time spent linkedticket parent ticket unique fields check out icon banner range technician ai auto close autoclose timezone location scrolling section sub-category sub-section interface accessibility display option combo dependencies statuses ticket updates #autoresponder days off custom reports votes voting notes private export manager visibility manager role knowledge font font size content editor change management change request change cr admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you all default view subject edit reply subscribers technicians company visibility multiple account seats tiers plans canned replies lag load time slow tag command quick deprovision entra ad adsync new user category admin overdue ticket user lookup template different template email template configuration notification templates email templates management automated template application system features for templates sorting button kpi optimize pdf docx word update knoweldgebase article response scroll to top isadmin user update secondary assignees ticket hand off ticket pass off rotate roles workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation genai microsoft teams