Create

28

votes

Advance Permissions to Asset Management

Suggested 7/22/2021 New

28

votes

Export Reports to PDF

Suggested 2/7/2020 Declined

28

votes

Implement Modern Authentication for Exchange EMail access

Suggested 10/22/2019 Implemented

28

votes

Ability to send tickets in CC not individula mails

Suggested 2/21/2019 Implemented

28

votes

Improve text editor: add text size changes, header styles, tables, etc...

Suggested 12/18/2018 Implemented

27

votes

Custom Field Type Selection Combo + Search

Suggested 3/22/2021 New

27

votes

Customer feedback option upon closing of ticket

Suggested 9/17/2019 Implemented

26

votes

Rules log

Suggested 9/10/2020 Implemented

26

votes

Generate ticket from WhatsApp and Facebook Messenger

Suggested 3/23/2020 Implemented

26

votes

Search function improvement: Include the “Custom fields” data to the main search results.

Suggested 2/28/2020 Implemented

26

votes

More Options to see another users tickets

Suggested 12/11/2018 Implemented

25

votes

Ticket Comments pagination

Suggested 10/20/2021 New

25

votes

Remove signature when a reply is for technical only

Suggested 3/18/2021 Implemented

25

votes

Email notifications header and footer

Suggested 6/5/2020 Declined

25

votes

New Automation rule “Send email to all ticket subscribers”

Suggested 2/17/2019 Implemented

25

votes

Skip email notification

Suggested 9/19/2018 Implemented

24

votes

Uncheck ALL subscribers in Reply

Suggested 8/19/2020 Implemented

24

votes

Technician Personal Ticket Folder (tickets created by technician as requester)

Suggested 9/17/2019 Declined

23

votes

Automation rules based on custom fields for user & company.

Suggested 9/16/2020 Implemented

23

votes

Ability to creating a subticket via an automation rule

Suggested 6/30/2020 Implemented

1 2 3 4 5 ... 47

#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search all allow api assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default default view department dependencies details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unanswered unassigned unclosed unique fields unregistered url query user user creation users variables via visibility votes voting warning working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.