3

Votes

Private notes/comments in tickets

Date 9/20/2022 New

2

Votes

Rename mention "Ticket" by "Case" (everywhere)

Date 9/15/2022 New

10

Votes

Azure AD SSO Improvements

Date 9/13/2022 Implemented

29

Votes

Assign Multiple departments to one Person/Manager

Date 9/1/2022 New

2

Votes

Custom User Types/Roles

Date 9/1/2022 New

1

Votes

KB search for articles created by or edited by specific user

Date 8/31/2022 Implemented

2

Votes

Ability to embed WebM and mp4 like we can with GIF

Date 8/31/2022 New

3

Votes

Custom Statuses need a Behavior option

Date 8/25/2022 New

4

Votes

Email template tags for custom fields VALUE only

Date 8/18/2022 Implemented

9

Votes

Ability to Manage Tickets for Multiple Departments

Date 8/18/2022 Implemented

2

Votes

custom calendar Reports

Date 8/12/2022 New

2

Votes

Request: Ability to display ticket description in grid view.

Date 8/11/2022 New

4

Votes

New Automation Trigger(s): Edits of Ticket or Reply

Date 8/5/2022 In progress

2

Votes

Please add ticket start date to the new ticket creation page and also allow automation rules based on the Ticket Start datea

Date 7/27/2022 New

4

Votes

React to reply (thumbs up/like)

Date 7/26/2022 New

3

Votes

Separate Knowledge Base Article attachments from Ticket Attachments

Date 7/25/2022 New

45

Votes

Increase existing 3k Rows/Tickets data in Jitbit to PowerBI Intergration

Date 7/17/2022 Implemented

7

Votes

Microsoft Teams notifications per category

Date 7/15/2022 New

1

Votes

Add secondary mail on merge

Date 7/11/2022 Implemented

8

Votes

Custom Field Value Only

Date 7/8/2022 Implemented
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.