2fa access rights accessibility account active direcotry admin admin settings administration administrator advanced search agile ai allow android api article assets assets\custom fields assigned assigned to you attachments audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure brands bugs button calendar canned canned responses categories category category admin category permission change change management change request changes chatbot chatgpt check out checkbox clone closed ticket color colors column combo command comments company compliance convert copilot copy create ticket csat css csv custom custom field custom fields custom reports custom status custom text customization dashboard date dateformat deleted department dependencies deprovision details different template disable display option docx dropdown due date duplicate ease of use edit reply editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable entra ad estimated wait time existing gitlab issues export feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings integration interface ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi lag language link linked linkedticket linking list field livechat load location log login button logs management manager manager role mattermost mentions merge mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new user newticket nightly reports notes notification notification templates on behalf on permise onboarding operator option out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless permissions phone picture plans policy power bi powered by preview print priority private queue range read-only real-time dashboard region relative replies reply reporting response roles rotate roles rules saml schedule scheduled tickets scroll to top scrolling scrum search seats secondary assignees section sections security selection selection combo self-hosted settings slack slow smtp snipe snipe-it sorting sorting button source code speed sso status statuses sub-category subject subject line subscribed subscriber subscribers substition masks subticket sub-ticket subtickets suggestion survey susbcribers system entries system features for templates tags takeover teams tech technician technicians template ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns tiers time time date timezone dst time spent timeformat timezone translation ui design ui/ux unanswered unassigned unclosed unique fields unregistered update url query user user update user creation user lookup user view users variables vectordb view visibility votes voting warning whatsapp word workflow working hours