Create

47

votes

API - Ability to assign Category permissions to user

Suggested 3/18/2024 Implemented

47

votes

TimeSpent audit log

Suggested 10/5/2020 Considering

46

votes

Need a way to determine the parent ticket of a sub ticket

Suggested 10/4/2023 Implemented

45

votes

Increase existing 3k Rows/Tickets data in Jitbit to PowerBI Intergration

Suggested 7/17/2022 Implemented

45

votes

Email-Template for "Re-Opened" Tickets

Suggested 11/14/2019 Declined

44

votes

Kanban Board View

Suggested 2/5/2021 Implemented

44

votes

Ability to set email specific template by company

Suggested 9/25/2019 Declined

43

votes

Custom Priority Levels

Suggested 1/5/2022 Implemented

43

votes

Multiple outgoing SMTP accounts

Suggested 10/8/2020 New

43

votes

Technician Logon Report

Suggested 4/17/2020 Implemented

42

votes

Secondary email address for users

Suggested 6/10/2020 Implemented

42

votes

Integration to Snipe-IT asset management

Suggested 6/4/2020 Implemented

42

votes

Category Colours

Suggested 5/27/2020 Declined

41

votes

Reports Tab

Suggested 6/25/2020 Implemented

41

votes

Fiilter by multiple categories

Suggested 5/2/2020 Implemented

40

votes

Reports - Granular Permission Management

Suggested 4/7/2020 Implemented

40

votes

Supervisor Approval Process

Suggested 2/14/2020 New

40

votes

Microsoft Teams integration

Suggested 5/13/2019 Implemented

40

votes

Support full HTML, not just BBCode

Suggested 6/16/2018 Implemented

39

votes

Allowed option to default search to search message replies and attachment names

Suggested 1/13/2020 Implemented

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#autoresponder 2fa access rights accessibility active direcotry admin admin settings administration administrator advanced search allow api assets assets\custom fields assigned attachments audit audit log auditing authentication auto close auto translation autoclose automation rules avoid\actions dupplication azure banner brands button calendar canned responses categories category category permission change change management change request changes chatbot chatgpt check out checkbox clone color column combo comments company compliance content editor context menu convert copy copy/paste cr create ticket csat csv custom custom fields custom reports custom status customization cutting template dashboard date days off default department dependencies details disable display option dropdown due due date duplicate ease of use editcategory editticket efficiency email email notifications email settings email template emails footer enhancement enterable estimated wait time existing gitlab issues export external html dev needs feature request feedback fields filter filter by tag font font size formatting frame full-text search global search gmail google grid gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon idea forum ideas import improvement incoming mail settings info integration interface ip address kanban kb knowledge knowledge base knowledgebase language link link existing gitlab issues link ticket to multiple issues linked linkedticket linking list field livechat location log login button logs management manager manager role mentions merge mfa microsoft mobile app move reply create ms teams multi language multifactor authentication multiple gitlab issues multi-select new newticket nightly reports no comment no update notes notification number object-oriented programming ofo on permise onboarding operator option out of office outofoffice parent ticket permissions picture policy power bi powered by print priority private queue range rbac real-time dashboard relative reply report reporting reports roles rules saml schedule scheduled tickets scrolling search section sections security selection self-hosted settings shortcut sla slack smtp snipe snipe-it sorting source code speed sso start date status statuses sub-category subject line subscriber sub-section substition masks subticket sub-ticket subtickets suggestion survey system entries tags teams tech technician ticker ticket ticket grid ticket updates ticket\grid\filter ticket\status tickets\grid\columns time date timezone dst time spent timezone translation ui/ux unique fields unregistered url query user user creation users variables via visibility votes voting warning widget working hours x hours x hours no comment x hours no update

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.