55

Votes

Round Robin Auto Ticket Assignment

Date 5/22/2020 Implemented

54

Votes

Category Assignment for Canned Responses

Date 6/19/2019 Implemented

54

Votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Date 5/12/2019 Implemented

51

Votes

TimeSpent audit log

Date 10/5/2020 Implemented

49

Votes

API - Ability to assign Category permissions to user

Date 3/18/2024 Implemented

47

Votes

Need a way to determine the parent ticket of a sub ticket

Date 10/4/2023 Implemented

46

Votes

Automated reporting.

Date 3/26/2021 Implemented

46

Votes

Email-Template for "Re-Opened" Tickets

Date 11/14/2019 Declined

45

Votes

Increase existing 3k Rows/Tickets data in Jitbit to PowerBI Intergration

Date 7/17/2022 Implemented

45

Votes

Integration to Snipe-IT asset management

Date 6/4/2020 Implemented

44

Votes

Ability to set email specific template by company

Date 9/25/2019 Declined

43

Votes

Custom Priority Levels

Date 1/5/2022 Implemented

43

Votes

Custom Field Type Selection Combo + Search

Date 3/22/2021 Implemented

43

Votes

Secondary email address for users

Date 6/10/2020 Implemented

41

Votes

Reports Tab

Date 6/25/2020 Implemented

41

Votes

Fiilter by multiple categories

Date 5/2/2020 Implemented

41

Votes

Allowed option to default search to search message replies and attachment names

Date 1/13/2020 Implemented

40

Votes

Reports - Granular Permission Management

Date 4/7/2020 Implemented

40

Votes

Support full HTML, not just BBCode

Date 6/16/2018 Implemented

38

Votes

Pin tickets to top

Date 2/24/2020 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.