2

Votes

Feature Request on the new design: Have Section/Category list slide in/out

Date 9/10/2024 New

2

Votes

Add feature to manually edit "response time"

Date 9/10/2024 New

7

Votes

API should support all properties on the user object

Date 9/2/2024 Implemented

2

Votes

User Lookup Integration Improvements

Date 8/31/2024 New

2

Votes

Ability to select columns from ticket fields to display in the ticket list grid

Date 8/27/2024 New

3

Votes

Group Companies

Date 8/14/2024 New

2

Votes

Allow assigning a ticket to multiple technicians

Date 8/14/2024 New

1

Votes

Add Users Telephone Number - Under 'From' in Details

Date 8/13/2024 New

2

Votes

KB feedback option

Date 8/9/2024 New

5

Votes

API method to add user(s) to categories set to specific users

Date 8/8/2024 New

1

Votes

On export and/or summary reports show the IDs of all tickets linked to ticket

Date 8/8/2024 New

2

Votes

Suggested improvement in e-mail forwarding behavior. The Cc and To addresses of forwarded mails should be managed in the same way as mails sent directly to support.

Date 8/7/2024 New

5

Votes

Indicate that a user has been set as disabled

Date 8/7/2024 Implemented

4

Votes

Feature request idea: Would be beneficial to have a filter view for Overdue tickets on the left task pane

Date 8/6/2024 New

1

Votes

Keep Last status/ Reports status history

Date 7/30/2024 New

1

Votes

system notice when new subscribers are added

Date 7/30/2024 New

4

Votes

Category Tech Lead permissions group

Date 7/30/2024 New

1

Votes

Integration with Zabbix alert monitoring tool

Date 7/26/2024 New

129

Votes

Create API call to allow ADSync to be called for users

Date 7/24/2024 Declined

4

Votes

SIlently close restricted to Administrators

Date 7/24/2024 New
1 ... 13 14 15 ... 50
error installation self-hosted saml azure active direcotry power bi custom fields user company smtp email notifications automation rules import multi-select column search clone newticket idea forum assets categories category feedback color notification knowledge base comments subticket enhancement improvement subtickets department mentions email settings security integration dashboard admin permissions sorting sections canned responses editticket api rules print teams grid full-text search search index filter speed access rights users calendar status brands scheduled tickets subscriber customization language administration duplicate advanced search due date google gmail chatbot ip address email template on premises filter by tag gui assets\custom fields logs ticket\grid\filter new tickets\grid\columns reply ideas helpdesk helpdesk/admin/categories holidays working hours link login button system entries management helpdesk/admin mobile app copy linked kb ticket fields tech assigned priority sso knowledgebase button details email substition masks list field checkbox editcategory slack sub-ticket picture ui/ux ios url query ms teams convert schedule variables move reply create suggestion dropdown option allow microsoft source code real-time dashboard nightly reports ticket grid snipe-it snipe auditing incoming mail settings merge custom tags custom status audit compliance roles formatting warning unregistered administrator disable changes feature request create ticket html kanban 2fa mfa multifactor authentication chatgpt livechat reporting authentication policy linking ease of use efficiency attachments global search multi language auto translation date relative existing gitlab issues estimated wait time queue outofoffice out of office operator subject line time date timezone dst time spent linkedticket parent ticket unique fields check out icon range technician ai auto close autoclose timezone location scrolling section sub-category interface accessibility display option combo dependencies statuses ticket updates custom reports votes voting notes private export manager visibility manager role knowledge font font size change management change request change admin settings settings audit log csat survey user creation onboarding category permission translation selection enterable unanswered unclosed unassigned assigned to you subject edit reply subscribers technicians multiple canned replies lag load time slow command deprovision entra ad new user category admin overdue ticket user lookup template different template notification templates automated template application system features for templates sorting button kpi pdf docx word update knoweldgebase article response scroll to top isadmin user update workflow custom text colors ui design new design mattermost timeformat dateformat whatsapp android closed ticket automation microsoft teams people love to add tags that are long and useless my saved filters filters vectordb ticket category description view preview user view susbcribers forwarding forward on behalf read-only scrum agile for technicians only copilot region takeover phone css custom field selection combo deleted bugs new ticket text messages messaging space line space videos invoice appsetting base changelog scim order widget chat attachment quick reply time and date comments in order chronological languages support user group breadcrumb workflows signature devops integrations gemini limit complainer chronic per day mandatory icons

Ideas forum is where users can suggest, discuss and "vote" for new features in the product.