10

Votes

Set Custom Field as Mandatory for Ticket Close

Date 6/2/2020 Declined

10

Votes

Add an option to make the new ticket confirmation to user mandatory

Date 8/5/2019 Declined

10

Votes

Blind Copy Functionality

Date 6/5/2019 Declined

10

Votes

Add catagories/tags to ideas forum

Date 1/3/2019 Implemented

10

Votes

Option to hide/collapse replies produced by automation rules

Date 8/17/2018 Implemented

9

Votes

Submit on behalf of another user editable Via... section

Date 9/24/2024 New

9

Votes

Remove "FW:" and "RE:" Prefixes from Incoming Email Tickets

Date 6/14/2024 Implemented

9

Votes

Export tags in summary report

Date 12/20/2023 Implemented

9

Votes

Add ability to pin Knowledge base articles

Date 5/26/2023 Declined

9

Votes

Add a feature to, "Make this dropdown dependent from another dropdown" available for more than "Selection combo" fields.

Date 3/1/2023 Declined

9

Votes

Ability to Manage Tickets for Multiple Departments

Date 8/18/2022 Implemented

9

Votes

Automatically un-assign unclosed tickets when user is disabled

Date 3/7/2022 Declined

9

Votes

For TECH - Hide system entries by default on all tickets

Date 12/16/2021 Implemented

9

Votes

Create custom buttons to manually trigger an automation rule

Date 9/9/2021 Declined

9

Votes

Canned responses - Allow images to be saved

Date 10/29/2020 Implemented

9

Votes

Intergration with Snipe-IT for asset numbers

Date 9/23/2020 Implemented

9

Votes

SAML Auto-provisioning and group membership verification

Date 7/30/2020 Declined

9

Votes

Category automatic update

Date 7/2/2020 Implemented

9

Votes

Adjustable API Rate Limits

Date 6/25/2020 Implemented

9

Votes

Update assets via Import based on serial number

Date 4/27/2020 Implemented
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2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings share show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.