12

Votes

Ability to assign a higher-level user to technicians or admins. The higher-level user(s) will be notified if the ticket has not been processed over a period of time (= ticket escalation)

Date 10/15/2019 Declined

4

Votes

Create a "Last Reply From Tech Contains.." section in automation

Date 10/9/2019 Implemented

6

Votes

Auto-save reply drafts for later use

Date 10/3/2019 Declined

23

Votes

Ability to use the tags #Body# (and the others...) in Rules\Add a reply

Date 10/2/2019 Implemented

17

Votes

Customizable colors for Custom Statuses

Date 9/30/2019 Implemented

102

Votes

"Is Manager" - Improvement

Date 9/27/2019 Implemented

3

Votes

Rules\Send this mail to all ticket subscribers -> add checkbox "post it as a reply in the case"

Date 9/26/2019 Declined

5

Votes

Add the "Logged By" information to the Technician Statistics report.

Date 9/25/2019 Implemented

3

Votes

Category list editor | Ability to move sectors by drag and drop exactly as for the categories

Date 9/25/2019 Implemented

29

Votes

Replace message "no ticket found" by 'You are not allowed to acces to this case"

Date 9/25/2019 Implemented

44

Votes

Ability to set email specific template by company

Date 9/25/2019 Declined

60

Votes

"Is Approver"

Date 9/23/2019 Implemented

28

Votes

Customer feedback option upon closing of ticket

Date 9/17/2019 Implemented

25

Votes

Technician Personal Ticket Folder (tickets created by technician as requester)

Date 9/17/2019 Declined

2

Votes

Out of Office automation - missing (cant find) validation option in automation.

Date 9/17/2019 Declined

30

Votes

RGPD Compliance functionality in "reply" area

Date 9/6/2019 Implemented

1

Votes

Possibility to hide the buton for closing the ticket to the users

Date 9/6/2019 Declined

19

Votes

Single Screen ticket Creation and closure

Date 8/25/2019 Declined

12

Votes

Disable Categorys

Date 8/23/2019 Implemented

21

Votes

Email Template - #Recent_messages# - option to set/modify the number of recent messages.

Date 8/19/2019 Implemented
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.