8

Votes

Overdue Notification Message Template

Date 1/30/2020 Implemented

3

Votes

Move reply to another ticket

Date 1/30/2020 Implemented

31

Votes

Show attachment size in the Files/Attachment list

Date 1/30/2020 Implemented

4

Votes

Multi tags filtering

Date 1/28/2020 Implemented

41

Votes

Allowed option to default search to search message replies and attachment names

Date 1/13/2020 Implemented

1

Votes

Sort email 'get file' links by date (descending) rather than by name

Date 1/13/2020 Implemented

17

Votes

Reports templates

Date 1/9/2020 Implemented

4

Votes

Extending Auto-Close

Date 12/30/2019 Implemented

38

Votes

Custom public holidays

Date 12/16/2019 Implemented

2

Votes

General Settings > Helpdesk Title (Displayed on top): - HTML code

Date 12/16/2019 Implemented

7

Votes

Ability to hide Admin users from the assign to list

Date 12/12/2019 Declined

5

Votes

Display Custom Fields in the Subject w/Automation Rule

Date 12/10/2019 Implemented

33

Votes

Additional email template "Ticket-updated" email template but seperated into agent only and customer only

Date 12/1/2019 Implemented

1

Votes

Make disabled / enabled automation rules more visible

Date 12/1/2019 Implemented

17

Votes

Improvement on Customer Satisfaction Beta.

Date 11/25/2019 Implemented

9

Votes

Full name in corner, not user name

Date 11/22/2019 Implemented

7

Votes

Tag Management

Date 11/20/2019 Implemented

6

Votes

User Profile W/ Multiple Linked Emails

Date 11/18/2019 Declined

4

Votes

Direct Sub Ticket Creation

Date 11/14/2019 Declined

46

Votes

Email-Template for "Re-Opened" Tickets

Date 11/14/2019 Declined
1 ... 45 46 47 ... 52
2fa access rights accessibility active direcotry active directory ad admin admin settings administration administrator advanced search agents agile ai android api appsetting article assets assets\custom fields assigned assigned to you attachment attachments attributes audit audit log auditing authentication auto close auto translation autoclose automated template application automation automation rules azure base brands breadcrumb bugs button calendar canned canned responses categories category category admin category permission change change management change request changelog changes chat chatbot chatgpt check out checkbox chronological clone closed ticket column combo command comments comments in order company complainer compliance convert copilot create ticket csat css custom custom field custom fields custom reports custom status customization dashboard date dateformat department dependencies deprovision devops different template disable disclaimer display option docx dropdown due date duplicate ease of use edit reply editcategory editor editticket efficiency email email notifications email settings email template endpoint enhancement entra ad error estimated wait time existing gitlab issues expiration export faq feature request feedback fields filter filter by tag filters font font size for technicians only formatting forward forwarding full-text search gemini global search gmail google grid group gui helpdesk helpdesk/admin helpdesk/admin/categories holidays html icon icons idea forum ideas import improvement incoming mail settings installation integration integrations interface invoice ios ip address isadmin kanban kb knoweldgebase knowledge knowledge base knowledgebase kpi language languages limit line space link linked linkedticket linking list field livechat load location log entries login button logs lookup management manager manager role mandatory mapping mattermost mcp meeting mentions merge messages messaging mfa microsoft microsoft teams mobile app move reply create ms teams multi language multifactor authentication multiple multi-select my saved filters new new design new ticket new user newticket nightly reports notes notification notification templates on behalf on premises onboarding openai openrouter operator option order out of office outofoffice overdue ticket parent ticket pdf people love to add tags that are long and useless per day permissions phone picture policy power bi preview print priority private queue quick reply range read-only real-time dashboard region relative replies reply reporting response roles rules saml schedule scheduled tickets scim scroll to top scrolling scrum search search index secondaryasignee section sections security selection combo self-hosted server settings show signature slack smtp snipe snipe-it sorting sorting button source code space speed sso status statuses sub-category subject subject line subscriber subscribers substition masks subticket sub-ticket subtickets suggestion support survey susbcribers synch system entries system features for templates tags takeover teams tech technician technician only technicians template text ticket ticket category description ticket grid ticket updates ticket\grid\filter tickets\grid\columns time time and date time date timezone dst time spent timeformat timezone token translation ui design ui/ux unanswered unassigned unclosed unhide unique fields unregistered update url query user user update user creation user group user lookup user view users variables vectordb videos view visibility votes voting warning whatsapp widget word workflow workflows working hours

The ideas forum is where users can suggest, discuss, and vote for new product features.