265

votes

Automation Rule IF subticket status changed to status x THEN change status of main ticket

Suggested 11/3/2021 Implemented

175

votes

Out of Office - Show icon in more places + banner + Date range

Suggested 10/10/2023 Implemented

154

votes

Category Sections - Allow multiple levels of Sections instead of just Section > Category

Suggested 10/25/2023 Declined

129

votes

Create API call to allow ADSync to be called for users

Suggested 7/24/2024 Declined

102

votes

"Is Manager" - Improvement

Suggested 9/27/2019 Implemented

101

votes

Expand "Time Spent" Functionality

Suggested 6/22/2021 Implemented

85

votes

Group of users access for Categories

Suggested 11/2/2020 Implemented

80

votes

Allow Admins to NOT be technicians on all categories

Suggested 3/4/2020 Implemented

77

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 Implemented

73

votes

Supervisor Approval Process

Suggested 2/14/2020 New

73

votes

@mentions from within ticket body reply

Suggested 11/4/2019 Implemented

71

votes

Auto-update parent ticket (for technicians only) when subticket is closed

Suggested 9/20/2023 Declined

64

votes

Realtime dashboard - Ability to select sections and categories linked

Suggested 5/25/2020 Implemented

60

votes

New Dropdown Type - Multiple Selection Dropdown

Suggested 10/26/2023 Implemented

60

votes

"Is Approver"

Suggested 9/23/2019 Implemented

60

votes

Show Original Email

Suggested 5/29/2019 Implemented

58

votes

New “Automation rules” trigger, “Trigger by the calendar”.

Suggested 6/10/2020 Declined

57

votes

User Groups

Suggested 7/19/2021 Declined

57

votes

Sub-Tickets

Suggested 5/20/2019 Implemented

57

votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Suggested 2/11/2019 Implemented
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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.