Create

56

votes

Show Original Email

Suggested 5/29/2019 Implemented

54

votes

Sub-Tickets

Suggested 5/20/2019 Implemented

53

votes

Option to set the Email Templates (multi division/company/branding) on based of the incoming email servers/addresses or automation rules

Suggested 2/11/2019 Implemented

51

votes

Dependant picklist values for custom fields

Suggested 5/16/2019 Implemented

50

votes

"Is Approver"

Suggested 9/23/2019 New

50

votes

Category Assignment for Canned Responses

Suggested 6/19/2019 Implemented

49

votes

Be able to create sub-categories

Suggested 1/23/2019 Declined

47

votes

Dashboard Tab - Realtime stats and monitoring for performance management

Suggested 12/12/2019 Implemented

42

votes

"Is Manager" - Improvement

Suggested 9/27/2019 New

41

votes

Custom fields for User and Company

Suggested 3/22/2019 Considering

38

votes

Microsoft Teams integration

Suggested 5/13/2019 Implemented

37

votes

Add "last updated BY USERNAME" info to tickets (both grid and ticket page)

Suggested 5/12/2019 Considering

35

votes

Better Audit trail and timestamping of Automation rules

Suggested 11/14/2019 Implemented

35

votes

Relatime in-app notifications for technicians

Suggested 11/2/2018 New

34

votes

Custom public holidays

Suggested 12/16/2019 New

34

votes

Automation rules, rule “Add reply to the ticket” option to include assignee (Assigned to: user’s administrator/technicians) signature to the automatic reply.

Suggested 2/17/2019 Implemented

34

votes

Option to resend previously sent reply/message within a ticket with one click (a few clicks).

Suggested 1/16/2019 Implemented

33

votes

Dynamic Automation Rule Values

Suggested 11/30/2018 New

33

votes

Support full HTML, not just BBCode

Suggested 6/16/2018 Implemented

32

votes

Failed email delivery

Suggested 10/25/2019 Implemented

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Ideas forum is where users can suggest, discuss and "vote" for new features in the product.